Sending a jar or tin back

Every order is managed by our retail partner. Any return or exchange follows the partner policy set out on the listing where you placed your order. To begin, open the confirmation sent by that partner when the parcel was arranged, as all steps are handled directly through their system.

Nothing can be accepted at this website or sent directly to our mill in Plasencia. Parcels sent to our address cannot be processed or redirected. If you ordered the Natural Moisturising Lip Balm in a pack of three, take a moment to check the format and the seal before opening the second tin.