Questions at the shelf
These are the plain answers to what visitors ask about our jars, bottles, and tins, how each formula behaves, and how purchases work through our retail partner.
Can I buy directly from this site?
No. This site exists to describe what we make at the mill. Every listing links directly to our retail partner, where purchases, payments, and parcel tracking take place.
What is the difference between the cream and the repair oil?
The Nourishing Moisturising Cream is an emulsion in a 60 ml glass jar that absorbs with a matte finish for daily use. The wonderful repair oil is a concentrated blend in a 30 ml dropper bottle that leaves a richer layer on dry areas, hair ends, or cuticles.
Which product is best to start with if I want just one?
Our Nourishing Moisturising Cream is the central piece of the range. It gives the clearest sense of how our extra virgin olive oil behaves on the skin without feeling heavy.
Should I choose the single lip balm tin or the pack of three?
The single 15 g tin is best if you want to try the texture first. The pack of three makes practical sense if you prefer to keep one in a pocket, one in a desk drawer, and one on a bedside table.
How do orders and returns work?
Every transaction is handled entirely by the retail partner. When you decide to order or need to arrange a return, their customer service manages the payment, packing, parcel handling, and return process.
What do the Cosmos Organic and ECO CERT marks on our cartons cover?
These seals verify that the farming, raw materials, and processing methods meet strict organic standards from the grove to the bottle. They confirm certified sourcing and production practices, not individual skin outcomes.